Frequently Asked Questions
There are thousands of alarm companies in North America, what makes Sonitrol the best?
The other companies rely on a system of door elements, motion sensors, and other easily compromised technology to have that 98% false alarm rate. We provide verified audio and video monitoring programs that allow our operators to actually hear and see what is going in your business before the criminals even gain entry. We verify the source of the alarm and either reset it or send in the police.
Other alarm companies also send in the police when necessary. How is Sonitrol different?
Other alarm companies detect an intrusion after the criminals are already inside your premises, if at all. The operator – who may be managing as many as 15,000 systems simultaneously – sees a red light indicating a problem at your facility, and then calls your business to see if anyone will answer the phone. Most criminals will not answer your phone. The monitoring station then calls you to ask what you think they should do next. At this point you must decide if you want to risk the ‘False alarm’ fine, or drive down to the store or warehouse in the wee hours to see if there is a burglary in process.
When our system identifies a problem at your facility, our operators can determine the nature of the disturbance and either reset the alarm or contact the police immediately. Because Sonitrol systems are verified, our average police response in North America is 3.5 minutes. Since 1977, with our police partnership, we have assisted with the capture of over 167,000 criminals.
Doesn’t every company get false alarms?
Our ability to verify the source of an alarm enables us to keep false alarms to an absolute minimum. We have less than 3% false alarm records. Conventional alarms have greater than 98% false alarm rate. We think ours is better.
Why do the police respond to Sonitrol alarm calls more quickly?
Sonitrol systems are regarded by law enforcement as witnessed events because we can provide police with verified, intelligent information. They know our alarms are real, so they take our calls seriously. Police rate us a Priority 1 dispatch, while conventional alarms are usually a Priority 8 response. Our technology offers real security for our clients and for law enforcement personnel.
Is the Sonitrol system more expensive than conventional alarms?
The average residential or small business system is virtually free based on a minimum monitoring contract. We call them front door – back door – glass breaks. If they are free, you usually get exactly what you pay for. The commercial clients we service may pay a small surcharge for our system simply because this kind of technology works. We win 90% of ‘tendered’ contracts, so we are price competitive.